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PostPosted: Wed October 6th, 2010, 07:29 GMT 

Joined: Tue November 7th, 2006, 15:14 GMT
Posts: 2924
I wrote an email to amazon.de asking about the Brandeis CD. I wanted to know if my order - placed in early September does qualify for the free bonus CD. I was told that my order was amongst the first 1000 orders, but that the free CD was not added to my order (because it was not available in September). Therefore the people a amazon added the bonus CD to my order. (quote form their email: "Wie ich sehen konnte ist Ihre Bestellung unter den 1000 Bestellungen. Leider war die Gratis Cd nicht mit beigefügt in Ihrer Bestellung. Daher habe ich den Artikel "In Concert:Brandeis University " zu Ihrer Bestellung mit hin zugefügt und den Warenwert auf null gesetzt.")

Thus everybody should check his or her orders at amazon.de whether the Brandeis CD has been automatically added and/or write an email to amazon…


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PostPosted: Wed October 6th, 2010, 07:40 GMT 

Joined: Sun November 25th, 2007, 12:07 GMT
Posts: 491
Location: Italy
Thank you. I canceled my order and made a new one with the cd...


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PostPosted: Wed October 6th, 2010, 08:21 GMT 
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Joined: Sat January 10th, 2009, 11:18 GMT
Posts: 1911
Location: Montségur
Holy schmidt, how did you manage to write them e-mail. I tried but there's no link or e-mail to contact them. Can you help?


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PostPosted: Wed October 6th, 2010, 09:14 GMT 
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Joined: Mon July 31st, 2006, 09:13 GMT
Posts: 2092
Location: out on Decatur Hill
Like andrea75 I also canceled my first order and made a new one. Seems to be the easiest and safest method, I think. Either way make sure you have E-Mail confirmation stating that the Brandeis CD is included with your order.


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PostPosted: Wed October 6th, 2010, 10:11 GMT 

Joined: Tue November 7th, 2006, 15:14 GMT
Posts: 2924
devy wrote:
Holy schmidt, how did you manage to write them e-mail. I tried but there's no link or e-mail to contact them. Can you help?


it's easy - go to http://www.amazon.de/gp/help/customer/d ... eId=504874

then click the button "Kontaktieren Sie uns" ("contact us") and log-in

(should be more or less the same on all amazon-sites)


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PostPosted: Wed October 6th, 2010, 10:25 GMT 
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Joined: Mon October 29th, 2007, 08:30 GMT
Posts: 857
@slewan


thank you, your entry was very important!!!!


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PostPosted: Wed October 6th, 2010, 10:55 GMT 
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Joined: Sat January 10th, 2009, 11:18 GMT
Posts: 1911
Location: Montségur
Thank you slewan!


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PostPosted: Wed October 6th, 2010, 12:49 GMT 
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Joined: Thu August 16th, 2007, 01:45 GMT
Posts: 815
Location: WI
Does anyone else, besides me, find this incredibly annoying and unprofessional? This is crazy...


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PostPosted: Wed October 6th, 2010, 13:34 GMT 
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Joined: Mon October 29th, 2007, 08:30 GMT
Posts: 857
bobonmymind wrote:
Does anyone else, besides me, find this incredibly annoying and unprofessional? This is crazy...


Yes, it is incredibly indeed. But imagine: at least the Brandeis CD even comes with The Best Of The Mono - Series (if ordered properly), which seems to be the cheapest way worldwide to get the Brandeis CD.


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PostPosted: Wed October 6th, 2010, 18:39 GMT 

Joined: Sat June 30th, 2007, 16:58 GMT
Posts: 40
Location: maine
I just checked with Amazon, because my order does not indicate the Brandeis CD is included. But I was assured that it does and that it will be shipped at the same time. So for me anyway, Amazon is doing what they said they would do. We'll see how it all plays out when the order arrives. ....


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PostPosted: Wed October 6th, 2010, 19:41 GMT 
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Joined: Fri April 27th, 2007, 15:00 GMT
Posts: 516
Amazon.de: Brandeis CD sold out??

viewtopic.php?f=6&t=53831


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PostPosted: Fri October 8th, 2010, 06:13 GMT 

Joined: Wed August 5th, 2009, 09:50 GMT
Posts: 18
Location: Germany
I have written an e-mail to amazon.de yesterday about this issue (my order of the Mono Box dates from 7 September) and demanded that the Brandeis-CD be added to my order as I was obviously among the first 1,000 orders. They replied immediately, apologizing for the inconvenience and for the fact that the system had not (retrospectively) added the Bonus-CD to my order, and stated that they have now manually added the Bonus-CD to my order. While this is fine with me, I take it that unless you write to them specifically, the Bonus-CD will not be added automatically to early orders. Good luck to everyone.


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PostPosted: Thu October 14th, 2010, 11:15 GMT 

Joined: Sat March 15th, 2008, 20:52 GMT
Posts: 3
I just recieved an information from Amazon:

"Guten Tag,

Nach Auskunft des Verlags bzw. Herstellers
wird der folgende Titel leider nicht mehr aufgelegt:

Bob Dylan "Bob Dylan In Concert: Brandeis University 1963"

Dieser Artikel musste nun endgültig aus Ihrer Bestellung gestrichen werden."

that means, Brandeis is no longer available.

Amazon confirmed my order on 10/6/2010 as follows:

"Lieferung voraussichtlich: 16. Oktober 2010
1 "The Bootleg Series Vol.9: The Witmark Demos: 1962-1964"
Bob Dylan; Audio CD; EUR 17,99
Verkauf durch: Amazon EU S.a.r.L.

1 "Bob Dylan In Concert: Brandeis University 1963"
Bob Dylan; Audio CD; EUR 3,49
Verkauf durch: Amazon EU S.a.r.L. "

Did you recieve the same disappointing information like i did?

Greetings
FritzMuetz


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PostPosted: Thu October 14th, 2010, 11:54 GMT 
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Joined: Fri April 27th, 2007, 15:00 GMT
Posts: 516
see here: viewtopic.php?f=6&t=54016


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